Refund policy

NXT MOVE –  Refund Policy

1. Returns and Replacements
Perfume is a hygiene-sensitive personal-care product. Therefore:
Opened, used or sprayed products cannot be returned or exchanged for reasons
such as change of mind or scent preference.
Eligible for replacement or refund: products that arrive damaged, leaking, defective,
or are not what you ordered.
To claim, contact us within [48 hours / 7 days] of delivery with:
Your order number
Clear photos of the product, box and shipping label
Your unboxing video
The product must be unused and in its original packaging. We may ask you to return it,
in which case we will arrange pickup at no cost to you for approved claims.
Approved claims are resolved with a replacement, subject to stock, or a refund at your
choice.
1. Refunds
Refunds are issued to the original payment method within [7–10] working days of
approval.
For Cash on Delivery orders, if offered, refunds are made by bank transfer or UPI after
you share your details.
The time your bank takes to credit the amount is outside our control.
Shipping charges are refunded only if the return is due to our error, such as a damaged
or wrong product.
3. Limited Edition Items
Limited-edition pieces follow the same policy. Replacements are subject to availability; if
unavailable, we will issue a refund.
4. Contact
For shipping, return or refund queries:
Email: your.nxtmovee@gmail.com
Phone / WhatsApp: 7773894505
Address: AGNISH BEAUTY, O7, Ashiyana Complex, Gwalior, Madhya Pradesh, India
NXT MOVE – Marketed by AGNISH BEAUTY